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Frequently asked questions

Corfubee > Frequently asked questions

On pricing

Do you operate a fixed price policy?
The price quoted online is the price you pay.

Are there any surcharges?
There are no extra charges.

Is the price per person?
No, the price you see is per vehicle.

On reservation scheduling

Do I need to have an account with you to book a taxi?
No, you can book a taxi without an account, however, creating an account provides an easy way to manage all of your taxi bookings in one place.

Do I get a driver with a minibus or taxi?
Yes. All our ground transport bookings come with a driver. We do not offer a rental service.

When do I need to be at the airport by?
We advise you get to the airport as early as possible. According to the airport regulations you must arrive at the departure area 2 hours before your flight. You should always allow 30 minutes to get through security.

When do I need to be at the port by?
We advise you get to the port as early as possible. According to the port regulations you must arrive at the departure area 1 hour before your ship departure.

How much time do I need to allow from my flight landing to booking a taxi?
The time can vary quite a lot depending on the time of day and whether you should pick up your luggage. We recommend you book 20 to 45 mins after you have landed and that you provide us with your flight number as well.

How much time do I need to leave from my boat arrival to booking a taxi?
We recommend you book for 10 to 20 mins after your arrival, but that you also give us your boat name.

Do you need to know the flight number?
It’s best you give us the flight number and airline name, from this, we can work the rest out.

Do you need to know the boat name?
It’s best you give us the boat name, from this, we can work the rest out.

Am I charged if my flight or boat is delayed?
No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.

What are “one-way” and “return” bookings?
A one-way booking is a single journey from A to B, such as from the airport to your hotel. The price is based on the number of km driven. A return booking is a two-way journey from A to B and back again, such as from the airport to your hotel and then back from the hotel to the airport, same day or a few days later.

I have a lot of luggage, will it fit?
If you’re not sure your luggage will fit in the vehicle you’ve selected, it probably won’t. The best option when booking with large amounts of luggage is to book the next available vehicle size up. The price difference is often not that much greater, and it will ensure you have a more comfortable ride. And remember, if you’re booking with a return you may have more luggage on the way home.

Can I book a vehicle with a child seat?
Should you require a car seat, please provide number of the child seat you need. Taxis can have up to 2 seats, while minibuses can have up to as many seats as available.

Can I carry pets in the transfer?
We accept pets in the vehicle only if they are properly placed in their travel boxes.

How do I know you have availability?
If the system allows you to make a reservation, then you know we have availability. We have a network of partner companies, if we are unable to supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. We will do this automatically and for the same price.

Are there any time restrictions?
No, we operate 365 days a year, 7 days a week, 24 hours a day.

Do I have an insurance during the transfer?
You and your luggage are fully insured during your transfer.

How do I know the service is reliable?
To date, we have provided ground transport services for over 100,000 happy customers.

On the reservation

Will I receive confirmation of my journey?
When booking online, you will receive an email that confirms we have successfully received your payment and that you’re all booked.

What if I have not received my booking confirmation email?
The first thing to do is check your spam folder, If you cannot find your email, you are advised to contact us so that we find your booking.

How do I pay?
You can pay by bank transfer, by credit/debit card or by cash to the driver on the day. We accept all major cards as payment.

Do you provide a receipt?
We will email you a receipt or invoice with the booking reference.

Is the payment secure?
Yes, this payment is 100% safe, and we do not store your card details on our system.

Can I cancel my reservation?
You can cancel your reservation up to 48 hours in advance. However, we would appreciate to let us know the soonest possible.

When I arrive

Where do I meet my driver when I land at the airport?
Your driver will be waiting for you in arrivals holding a board with your name. Ensure you have provided a working mobile number and your phone is switched on. We will attempt to contact you if we have any difficulty finding you. Please take a note of our phone number which is sent to you in your booking confirmation email so you can ring us should you need to.

Where do I meet my driver when I arrive at the port?
If it is a cruise ship then your driver will be waiting for you in the terminal building, holding a board with your name. If it is a domestic arrival your driver will be waiting for you in front of the boat. Ensure you have provided a working mobile number and your phone is switched on. We will attempt to contact you if we have any difficulty finding you. Please take a note of our phone number which is sent to you in your booking confirmation email so you can ring us should you need to.

I’m a single female passenger, how safe are your drivers?
When you travel with us, you’ll travel with approved drivers only. These are the drivers who have gone through a strict vetting process. All drivers have a minimum of 2 years of experience. All journeys are logged, the details of the journey are comprehensive, and they include the drivers details, pick up and drop off details, plus the journey is tracked via GPS.

How long will the driver wait for me?
Your ride includes 15 minutes’ waiting time for standard pickups and 45 minutes for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.

How much waiting time do I get with additional pickup and drop offs?
Each transfer allows 15 minutes of waiting time per pick up or drop off, the driver may charge extra if this is exceeded.

Can I smoke during the transfer?
No, smoking isn’t allowed in the vehicle during the transfer.

Safe Transportation

Experienced Staff

Flexible Routes

No Booking Fees

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